FREQUENTLY ASKED QUESTIONS:


Why UniversalLink.com?
Why do we need a web site presence?
Do you serve customers outside USA?
Is it possible to have a web site designed only through the Internet?
What is Domain Name? Why do we need to get it registered? Who register it?
What is Web Development?
What is a Static Web site?
What is a Dynamic / Database Driven Web site?
What is Web site Hosting?
Do you provide web site hosting?
What Server Space is and why is it required?
What is Web Promotion / Search Engine Ranking / Search Engine Optimization?
What is Flash and Flash Presentation?
What is an e-Commerce Transaction and Credit Card Verification?
How long does the design process take for a web site?
How does the design process work?
How many concepts or samples will you make, for us to choose a look and feel for our web site or print media project?
What if we do not like the concepts?
How do we view your concepts / our project?
How do I place a request for a project and pay for it?
How much does a web site cost?
Do we get any literature for our projects, to keep the accounts for our books?
Do you have any payment plans?
Do you provide Web site Maintenance / Support?
What other design services can you provide me with a logo design?
What is the difference between a print and a web media output?
Do you do illustrations?


- Why UniversalLink.com?

We are a team of experienced graphic designers and developer’s experts specialized in corporate identity, branding and web services.

- Why do we need a web site presence?

You or your competitors? Who will be chosen by the next customer? The recent research shows that 57% of new customers don’t know the actual difference among the vendors they choose from. That is: most new customers don’t want to waste time on learning your core strengths to make a weighted decision! So how do they decide what company to go with?

Interviews have shown that most customers make their choice just because your web site and in their advertisement which seem to be "more professional and trustworthy". Just think: your web site, a presentation of your core business can half or double number of your new customers! Are you ready for that challenge? Is your web site good enough to win you the competition?

- Do you serve customers outside USA?

Yes. We are pleased to have international customers. There should be no problems at all no matter where you are. That is the sole purpose of having our business online.

- Is it possible to have a web site designed only through the Internet?

Of course! Our services over the web are based on state of the art design processes. They involve in-deep briefing, two way communication and strong feedback capabilities. As a result, our designs positively meet the needs of our customers in terms of design quality, target audience compatibility and delivery time.

- What is Domain Name? Why do we need to get it registered? Who register it?

Domain Registration means, reserving the name for yourself for a particular period, so the no one else in the world can take it. A domain is a unique address of web site.


- What is Web Development?

Web site Development means preparing the programs & combine it with the Design.

- What is a Static Web site?

Static web site is which does not includes hardcore programming like ASP, JAVA, CGI etc. It also does not contains any database. Its just like a book.

- What is a Dynamic / Database Driven Web site?

Dynamic Site is a one which is made of core Programming like ASP, JAVA, CGI, Scripting Languages etc. It might contain database & can also be an e-commerce site.

- What is Web site Hosting?

Hosting is to put a web site on server by hiring some space on it. In technical language, it is "uploading the files" on the server. It make the web site enable to be viewed on Internet.

- Do you provide web site hosting?

We do not provide web hosting but we refer you to some of the best Host providers, which work have seldom down time. We go the extra mile and provide our service in setting up your account on the server, at no extra cost, as a part of the web site project. We even set up your email accounts for free.


- What Server Space is and why is it required?

Server Space is a place hired to put the web site files. Their are different kinds of servers: Linux, NT, Windows 2000 etc. Costs also vary from server to server.

- What is Web Promotion / Search Engine Ranking / Search Engine Optimization?

Web Promotion means the registration of web site in different Search Engines, so the its name appears in the search results as per the categories to which it suits.

- What is Flash and Flash Presentation?

Flash is a technology to make multimedia presentations for web sites. It includes animation, sound, text, interactivity etc.

- What is an e-Commerce Transactions and Credit Card Verification?

It means, making online payments or money transactions through credit cards like: Visa Card, Master Card and which is secure too.

- How long does the design process take for a web site?

It can take any where from 3 to 4weeks or more, depending on the requirements and size of the project. If there is a deadline we need to meet, we will definitely work with you on that.


- How does the design process work?

The first stage of the design process is to get all the information you can provide us with.

Our briefing stage is based on an creative briefing, to know about your ideas and needs, as well as you market's features and target.

On some occasions, customers send us URLs of web sites where their design ideas have already been applied. We strongly encourage our customer to send us the URL's and think it is one of the best ways to understand their ideas, tastes and needs.

We have a workshop that we do with our clients before starting a project, if they are in the Orange County or Los Angeles area. If not we do it over the Internet or conference calls.

- How many concepts or samples will you make, for us to choose a look and feel for our web site or print media project?

We provide you with 2 or 3 concepts to choose from, depending on the size of your project, along with as many revisions it takes for the end result.


- What if we do not like the concepts?

We work with you in advance to get all your requirements and look and feel you are looking for, before we create any concepts, so chances are you will be happy with the work. If you are not happy with the work, we will provide you with more samples, as we want our customers to be fully satisfied with our work.

- How do we view your concepts / our project?

We have a client section to login, with a private password created just for you, to view our concepts for your project, as well as all the revisions and work in progress. So, you are constantly tuned into what we are doing.

- How do I place a request for a project and pay for it?

You are welcome to either call us and discuss your project or email your requirements. Payment can be also be made via PayPal.


- How much does a web site cost?

Depending on your requirements of features and functions for your web site project we will gladly give you a quote. Please email us your requirements. We will get back to you within 24 hours or less. If you have not heard from us with that time. Please contact us directly.

- Do we get any literature for our projects, to keep the accounts for our books?

An email will be sent to you with a formal proposal or contract to sign, depending on the stage we are working with you, as soon as your order is received. We will contact you, to acknowledge that your payment has been received, along with formal letter of acceptance.

- Do you have any payment plans?

Depending on the size of your project, we have a few payment plans we can discuss with you.

- Do you provide Web site Maintenance / Support?

Once the site is available to the public, it must be maintained. Ongoing updates and continued development are critical to a site's success. We try our best to maintain it to help expand your web site when needed. Please contact us for more details.


- What other design services can you provide me with a logo design?

- Business Card design
- Letterhead design
- Envelope design
- Brochure design
- Banners/Sign design
- Folders and insert design
- Multimedia presentations
- Etc.

In the event you have special requirements, let us know and will make a quotation for you.

- What is the difference between a print and a web media output?

Print requires a much higher resolution and need to be saved in certain standard print formats. Some of the most common and universal print formats for print jobs are TIFF, EPS, and Adobe Acrobat PDF.

By creating a graphic in these file formats, the file can be opened up and printed even without having the original software application the logo was created in.

Web graphics require a much smaller resolution (since they only need to be displayed on screen). That’s why they are not a good choice for printing, as the quality will appear very blurred or jagged on paper.

- Do you do illustrations?

Our packages and prices do not include illustration designs. Please contact us to get our quotes on illustrations.

..........If you have any other questions? Please feel free to call or email us.